How it Works
Simplify Critical Alert Management
OnPage enhances incident response through persistent, high-priority mobile alerting, digital on-call schedules, alert escalations and more. The system is built for response teams, such as those in healthcare and IT support.
Never miss a critical alert with OnPage! Discover how OnPage’s incident alert management system works and how it streamlines response team workflows.
Intelligent Web Management Console
Features
Automate Escalations
Enable teams to set escalation policies, alerting the next on-call responder if the first is unavailable.
Reports and Audit Trails
Gain intelligent insights into your team’s incident load by month and response performance.
Communication Hub
Communicate with responders and groups via secure messaging.
Digital Scheduler
Enable incident teams to distribute work among responders. Ability to make one-time manual changes to recurring schedules.
BlastIT Mass Notifications
Mass notify vendors, customers, patients and staff during critical events.
Two-Way Dispatcher-User Communication
Enable web console managers to initiate threaded, real-time communications with mobile response team members.
OnPage Features for Response Teams
Persistent Alerts
Override the silent switch. OnPage mobile alerts cut through the noise and bring critical alerts to the forefront, continuing for up to eight hours until acknowledged.
Real-Time Message Status
Know the exact status of the message with full time-stamped audit trails and message logs.
No more, “I didn’t receive the message” excuses!
Secure Messaging
Access secure two-way communications. OnPage messages are SSL encrypted and can only be viewed by message participants.
Escalation and Redundancies
Escalate alerts to the next group or responder if an on-call member is unavailable. Enable redundant messaging to phone, SMS and email.
Reporting
Analyze incident response time with real-time reporting. See how many alerts go unanswered and look at trends to help optimize workflows.
On-Call Scheduling
Schedule the on-call team as a group or as individuals, eliminating manual errors. Schedule exceptions allow managers to make one-time manual changes to on-call, recurring schedules.
Dedicates Lines + Voicemail
Callers can connect with after-hour teams via real-time phone calls. Streamline after-hours communication by allowing callers to leave a callback number and/or voicemail.
Reliable Mobile Application
Features
"Page" Contacts and Groups
Automate the alert notification process. Allow teams to configure escalation policies.
Live Status Updates
Receive real-time insights on the status of messages.
Set Priorities
Differentiate the severity of alerts by setting notification priorities.
Voicemail Attachments
Attach voicemails to provide additional incident information.
Persistent Alerts
Override the silent switch on all mobile devices. Receive persistent alerts for up to eight hours until acknowledged.
Media File Attachments
Securely collaborate with team members through images, videos or documents.
Forward Alerts
Forward messages to the next on-call user if the first person is unavailable.
Quick Reply Options
Enable users to configure quick reply options and help them save time.
Consolidate Incident Alerts
Scalable Integrations
Integrate with RMM, PSA, monitoring tools and IoT sensors. Combine OnPage with electronic health records (EHRs) and healthcare scheduling systems.
Alert Across Platforms
Enable message redundancy across platforms. Send alerts via phone, email or through dedicated lines.
App-to-App Communication
Use built-in secure messaging on the mobile application and communicate with team members promptly.
Incident Alert Management
Automate Escalations
Automate alerts using the rule-based algorithm. Allow teams to set escalation policies, alerting the next person if the first doesn’t acknowledge the alert.
Prioritize Notifications
Prioritize incidents based on event severity. Critical incident alerts are never missed.
Communications Hub
Communicate with individuals and groups via secure messages and persistent alerts. Access time-stamped alerts using an audit trail.
Persistent Alerts
Override the silent switch and Do Not Disturb (DND) mode on all smartphones. OnPage alerts five times faster than pagers and continues to alert for eight hours until acknowledgement.
Manage Teams and Stakeholders
Fail-Over Capabilities
Report on any failed alerting workflows with time-stamped details on escalation fail-overs.
Digital Scheduler
Manage on-call schedules and rotations. Automate alerts to responders according to set schedules and make manual, one-time changes to on-call shifts.
Escalation Groups
Automate alert escalations to responders and groups using the rule-based algorithm. Set escalation intervals, factors and orders.
Real-Time Reporting
View real-time stats on responder and group workloads based on each responders’ alert volume and escalation order.
Team Messaging
Use built-in, two-way messaging that securely supports attachments and predefined responses.
Multi-User Alerting
Group together responders belonging to certain processes or activities and customize alerts for each group.
Secure Messaging and Alert Management
Continuous Industry Success
OnPage is a G2 Leader for incident alert management, consistently receiving recognition for high performance and user satisfaction. Read more reviews!
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