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How it works

  1. Secure API connection – Your organization authorizes OnPage to read QGenda schedule data via QGenda’s REST API.

  2. Automated sync – OnPage regularly checks for schedule changes (e.g., new assignments, swaps) and updates on-call rosters, roles, and rotations in its native on-call scheduling system.

  3. Rules-based routing – Incoming alerts/messages from EHRs, nurse call, monitoring, or the OnPage app are routed based on the current QGenda assignment (role, service, location).

  4. Intelligent failover – If the primary on-call doesn’t acknowledge, OnPage escalates per your policy to the next contact or team member on-call based on QGenda schedules.

  5. Auditable delivery – Message delivery, read/ack timestamps, and escalations are logged for compliance and QA.

Key benefits

  • Always current on-call – Reduce misroutes and delays caused by outdated schedules.

  • No duplicate data entry – Maintain a single source of truth in QGenda; OnPage reflects it automatically.

  • Faster response, fewer pages – Target the correct role instantly; escalate only when needed.

  • Works across systems – Route alerts from EHR, middleware, biomedical devices, and healthcare monitoring systems to the right clinician.

  • Operational visibility – Delivery receipts, acknowledgments, and audit trails support HIPAA, and compliance.

  • Flexible by design – Map QGenda assignments to OnPage teams/roles; support complex schedules.

Connect your Qgenda to OnPage’s CC&C system

Let’s talk about how OnPage’s schedules can automatically mirror your Qgenda schedules so the right on-call staff or clinician
always receives critical alerts/messages via OnPage, without manual updates or missed hand-offs.

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Use Cases

Hospital medicine and cross-coverage

Night float swaps or last-minute coverage changes in QGenda update who receives rapid response or cross-coverage messages in OnPage.
Stay aligned with the most current on-call roster without manual schedule updates or confusion on who to page.

Radiology and imaging

Modality-specific roles such as CT, MRI, or IR route directly to the active specialist on duty.
OnPage ensures imaging alerts/notifications and critical study notifications reach the right radiologist instantly, every time.

ED consults and specialty call

Role-based messaging eliminates the guesswork.
Consult requests for cardiology, surgery, or other specialties automatically reach the correct on-call provider, based on QGenda’s live schedule data mirrored into OnPage system.

Answering service handoffs

After-hours or weekend calls from hospital/clinic’s answering services route to OnPage’s secure messaging and alerting phone app, using QGenda’s latest schedule as the single source of truth. Messages and alerts always reach the active covering clinician based on QGenda’s schedule, ensuring seamless continuity of care.

Begin Your Journey to Effective Alerting & On-Call Management

    • What is the OnPage–QGenda integration?

      The OnPage–QGenda integration connects QGenda’s provider scheduling platform with OnPage’s secure clinical communication and alerting system.
      Through a REST API connection, OnPage automatically imports on-call schedules from QGenda into its own native on-call scheduling system, so messages, alerts, and escalations always reach the correct clinician or on-call team member.

    • How does the integration keep OnPage schedules up to date?

      OnPage uses QGenda’s REST API to poll for schedule updates at regular intervals.
      When QGenda detects shift changes, swaps, or new coverage assignments, OnPage refreshes its schedule accordingly—keeping your on-call information synchronized without manual updates.

    • Does QGenda send real-time updates or webhooks to OnPage?

      At this time, QGenda does not publicly offer outbound webhooks.
      Instead, OnPage uses optimized polling to check for schedule changes every few minutes, ensuring near real-time accuracy for alert routing and escalation workflows.

    • What data is shared between QGenda and OnPage?

      Only essential scheduling data is exchanged—such as provider names, roles, services, and on-call assignments.
      No patient information is transferred. The integration is HIPAA-compliant and uses encrypted, token-based authentication for all API connections.

    • Do I need special QGenda permissions to enable the integration?

      Yes. QGenda API access is an optional feature that may require activation through your QGenda account or customer agreement.
      Your IT or QGenda administrator can confirm whether your plan includes API access or if it needs to be added as an integration service.

    • Can OnPage push changes back into QGenda?

      Currently, the integration is designed as a one-way sync, with QGenda acting as the source of truth for on-call schedules.
      All edits should be made in QGenda and will automatically reflect in OnPage.
      This ensures consistent, accurate data across both platforms. Please reach out to your sales rep to discuss your requirements.

    • How often does OnPage sync with QGenda?

      The sync frequency can be customized to your organization’s needs, typically every 5–15 minutes. This polling interval ensures OnPage stays up to date while balancing performance and data security requirements.

    • Is the integration secure and HIPAA-compliant?

      Yes. OnPage uses encrypted connections (HTTPS) and secure API tokens to access QGenda’s data.
      Both platforms adhere to HIPAA standards, ensuring protected health information (PHI) and scheduling data remain confidential.

    • Who benefits most from the QGenda–OnPage integration?

      Hospitals, physician groups, and health systems that use QGenda for scheduling gain the most value.
      Teams in hospital medicine, radiology, emergency departments, and specialty consults can automatically align their OnPage messaging and alerting workflows with the latest QGenda schedule data.

    • What do I need to set up the integration?

      You’ll need QGenda API credentials, OnPage API access (included with enterprise plans), and an implementation contact from each side to map your schedules, roles, and escalation groups.
      Once configured, the integration runs automatically in the background.

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