September 12, 2016 | by OnPage Corporation
What You Need to Know About MTTR and Why IT MaTTeRs
What All Engineering Teams Should Know About Mean Time to Resolution (MTTR) In the IT world, performance is everything. So, when technology fails, your first thought is how to utilize incident management knowledge to repair the situation and minimize downtime. As both manager and engineer, you need to minimize your mean time to resolution (MTTR) … Continued
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