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Category: IT

June 29, 2017 | by Shawn Lazarus
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OnPage Guide To Enhancing A Ticketing System With Critical Alerting

MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued

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June 8, 2017 | by OnPage Corporation
Secure IT Communications When You WannaCry skinny

Vital communications during a cyberattack

Crises communications for the cybersecurity age Preparing for a cyberattack has unfortunately become the sort of eventuality every CISO and IT need to prepare for. While it is not something anyone wants to do, it is becoming necessary because it is no longer “if” your system will suffer attack, but “when.” But imagine if IT … Continued

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June 1, 2017 | by Shawn Lazarus
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Getting the most out of ChatOps through OnPage ChatOps Alerts

WHAT IS CHATOPS Chat is a method of communication that has become tremendously popular over the past several years alongside the growth of DevOps. ChatOps – chat plus ops – is meant to provide better communication among IT professionals, and the systems they use. One source referred to it as ‘conversation-driven development’ because it begins … Continued

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May 11, 2017 | by OnPage Corporation
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The 3 Ways to Improve IT Incident Management

The IT Incident Management Manifesto Effective IT incident management is concerned with deviations from, and threats to, the standard operation of services. During the course of time, even the best IT of department will experience incidents. How IT reacts to incidents is a key driver of  MTTR (mean time to repair) as well as customer … Continued

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November 30, 2016 | by OnPage Corporation
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Fight Alert Fatigue

How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued

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November 7, 2016 | by OnPage Corporation
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Why you need to fail to be great at DevOps

Seven steps to failure and greatness The more I read and learn about how to succeed in DevOps the more I realize how important failure is to the process. You need to fail to be great at DevOps. Netflix, for example, even takes it a step further by introducing failure into their testing process. In … Continued

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