On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer … Continued
When mission-critical systems go down, every second matters. As businesses embrace digital transformation, they become heavily reliant on technology to conduct their operations, and a downed tech service can translate into millions of lost revenues. Customers are accustomed to seamless experiences, and even the slightest inconvenience can drive them away, costing both revenue and reputational … Continued
The overarching vision of a real-time health system (RTHS) is to help healthcare delivery organizations (HDOs) move past the complexities of the digital era and align their resources to deliver value to patients, reaping the benefits of a more streamlined and efficient orchestration in the process. While there are many tools that may fit within … Continued
DevOps pipelines enable teams to implement continuous software development processes, often by using automation and collaboration tooling. The overall goal is to quickly release software products, updates, and fixes. To ensure a DevOps pipeline works well, teams add management and monitoring tooling to the pipeline. This includes incident alert management, which supports the team’s efforts … Continued
New Jersey-based service provider Cognizant is the latest victim of the Maze ransomware attack. This is an unfortunate reality check, proving that hackers don’t stop their calculated, malicious activities for COVID-19. Accordingly, managed service providers (MSPs) are still largely vulnerable to these malicious crimes. This post provides insight into the latest Maze ransomware attack, followed … Continued
Coronavirus (COVID-19) is impacting the lives of essential workers, requiring them to put in more hours during these unprecedented times. A healthcare provider may have been out since the night before, working diligently to save patient lives. Others, including but not limited to, local restaurant owners, IT engineers and supermarket employees, continue to ensure … Continued
The COVID-19 crisis has proven to be a challenging time for IT support teams and managed service providers (MSPs). It hasn’t only left these organizations in a vulnerable position, but also in a state of uncertainty as to what may be in store for them. OnPage interacts with current and prospective clients ranging from large … Continued
Coronavirus (COVID-19) is greatly impacting the lives of organizations, employees and stakeholders. With the outbreak’s rising impact, more employees are migrating to remote, work-from-home practices as means of achieving “social distancing.” However, inevitable challenges are emerging with remote workdays. Obstacles include, but aren’t limited to, employee isolation, diminished productivity and poor team communication or collaboration. … Continued
Information technology (IT) never slows to a standstill. Technological change disrupts current processes or operations, requiring organizations to make alterations to IT spending. Deviating from legacy technology to 21st century advancements isn’t an option, it’s a requirement! Through automation and powerful integrations, organizations can breathe freely. Current State of IT: Eye-Opening Statistics Per Opsview, organizations … Continued
Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits. In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client. Scenario: … Continued
