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Category: IT

July 5, 2018 | by Shawn Lazarus
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SolarWinds Alerts Simplified With OnPage

Managing alert noise from monitoring systems like SolarWinds can be tricky and failing to order the noise can cause: Alert fatigue: too many alerts waking engineers up at night will not only cause tired engineers, but also hurt your team’s effectiveness at maintaining effectiveness. Decreased MTTR: Because there are too many alerts, it will take extra … Continued

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April 23, 2018 | by OnPage Corporation
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OnPage Launches BlastIT: Messaging for the Masses

Imagine you’re the manager for the IT Operations for a multimillion-dollar retail chain. The chain not only has numerous stores throughout the U.S. but also a robust online presence. Now imagine that you need to conduct security and software updates on the company’s servers. The update will end up disrupting store services for 30 minutes … Continued

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February 28, 2018 | by Shawn Lazarus

5 Must Haves for IT Teams

OnPage is an incident alert management platform and smartphone app that allows you to: Consolidate IT alerts onto one platform Add intelligent alerting and escalation workflows to systems and sensors that detect anomalies Connect to stakeholders and customers using real-time call routing Manage incident responders and stakeholders through: secure messaging, live ticket updates real-time reporting … Continued

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January 17, 2018 | by OnPage Corporation
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The State of Alerting in the IT Ops world

OnPage Corp. just finished a survey of more than 100 ITOps professionals from across the United States. Our goal was to acquire a greater understanding of how well engineers in the industry are performing when it comes to critical alerting and alert management of their IT teams. We wanted to understand the antecedents of alert … Continued

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January 5, 2018 | by OnPage Corporation
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Giving critical messages a voice

OnPage releases new voicemail functionality In an era where voice mail is ubiquitous, our customers have been asking for the ability to receive voicemail attachments on their OnPage messages. You know, there are times when you need to send a critical message to your physician or IT professional with a voice mail attachment.  And so … Continued

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December 5, 2017 | by OnPage Corporation
5 STEPS FOR HACKING POST MORTEM REPORTING hero

OnPage’s plan to hack IT post mortem reporting

Blameless post-mortems allow us to examine mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision-making process of individuals proximate to the failure. – The DevOps Handbook  The engineers at Google describe post-mortem reporting as a “written record of an incident, its impact, the actions taken to mitigate … Continued

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November 21, 2017 | by Shawn Lazarus
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The Sleuth Journal reports on the importance of scheduling and alert management for on-call IT teams

  The following is an excerpt form the thesleuthjournal.com  Having an IT team on-call is very important to ensuring your company’s end product retains its high level of quality. Without this component, it would be considerably harder for the IT team to get the information they need when issues do arise. Additionally, it would also be … Continued

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November 16, 2017 | by OnPage Corporation
IT Outage Communication

IT Outage Communication Best Practices

IT Outage Communications Best Practices for your IT Team Over the course of time, IT teams will recognize the importance of having a plan for IT outage communications and recognizing IT outage communications best practices. Even the most skilled of IT operations departments will experience significant downtime issues effecting customers. As such, it is very … Continued

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November 10, 2017 | by OnPage Corporation
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Incident Response Management Plan Best Practices

An actionable incident response management plan for your IT teams An incident response management plan defines the posture and actions IT operations teams take in order to effectively respond to incidents impacting customer experience. Given that 90 percent of large businesses say they experience major IT incidents and IT downtime several times a year, one … Continued

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November 6, 2017 | by Shawn Lazarus
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Overcoming Alert Fatigue within IT Teams

How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued

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