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Category: IT

June 15, 2020 | by Christopher Gonzalez

What Is an Alerting System? Features, Principles and Best Practices

Alerting systems centralize all IT alerts into one intuitive platform. IT alerting systems integrate with your tooling stack, and provide alert controls that help teams increase efficiency and reduce false positives.  The main functions of an IT alerting system include activating incident response, automating alerts, providing intuitive reports, and enabling quick communication between roles. To … Continued

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May 27, 2020 | by Ritika Bramhe
DevOps pipeline

How to Add Incident Alert Management to Your DevOps Pipeline

DevOps pipelines enable teams to implement continuous software development processes, often by using automation and collaboration tooling. The overall goal is to quickly release software products, updates, and fixes.  To ensure a DevOps pipeline works well, teams add management and monitoring tooling to the pipeline. This includes incident alert management, which supports the team’s efforts … Continued

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May 8, 2020 | by Ritika Bramhe
Maze Ransomware attack

Maze Ransomware Attack Hits Cognizant

New Jersey-based service provider Cognizant is the latest victim of the Maze ransomware attack. This is an unfortunate reality check, proving that hackers don’t stop their calculated, malicious activities for COVID-19. Accordingly, managed service providers (MSPs) are still largely vulnerable to these malicious crimes. This post provides insight into the latest Maze ransomware attack, followed … Continued

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April 24, 2020 | by Ritika Bramhe
thank you essential workers

A Thank You Message to All Essential Workers

  Coronavirus (COVID-19) is impacting the lives of essential workers, requiring them to put in more hours during these unprecedented times. A healthcare provider may have been out since the night before, working diligently to save patient lives. Others, including but not limited to, local restaurant owners, IT engineers and supermarket employees, continue to ensure … Continued

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April 10, 2020 | by Ritika Bramhe
challenges face by msps in light of covid 19 1

Challenges Faced by MSPs in Light of COVID-19

The COVID-19 crisis has proven to be a challenging time for IT support teams and managed service providers (MSPs). It hasn’t only left these organizations in a vulnerable position, but also in a state of uncertainty as to what may be in store for them.  OnPage interacts with current and prospective clients ranging from large … Continued

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April 1, 2020 | by Christopher Gonzalez
Working from home

Coronavirus: From the Office to Working From Home

Coronavirus (COVID-19) is greatly impacting the lives of organizations, employees and stakeholders. With the outbreak’s rising impact, more employees are migrating to remote, work-from-home practices as means of achieving “social distancing.”  However, inevitable challenges are emerging with remote workdays. Obstacles include, but aren’t limited to, employee isolation, diminished productivity and poor team communication or collaboration. … Continued

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March 16, 2020 | by Christopher Gonzalez
Evolving IT

The Ever-Changing IT Industry

Information technology (IT) never slows to a standstill. Technological change disrupts current processes or operations, requiring organizations to make alterations to IT spending. Deviating from legacy technology to 21st century advancements isn’t an option, it’s a requirement! Through automation and powerful integrations, organizations can breathe freely.  Current State of IT: Eye-Opening Statistics Per Opsview, organizations … Continued

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February 13, 2020 | by Hannah Krichmar

Importance of After-Hour Response Teams

Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits.  In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client. Scenario: … Continued

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January 2, 2020 | by Christopher Gonzalez
Five IT Trends to Look Forward to in 2020

Five IT Trends to Look Forward to in 2020

New Year’s Eve marks the transition into a new decade, beginning with personal resolutions and expectations for 2020. Much is the same in the IT industry, as support teams expect to adopt trending technologies to reduce their mean time to repair (MTTR) and improve incident resolution.  This post will provide an in-depth look into five … Continued

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