We’re pleased to come home from DattoCon19 with memorable experiences. It was a well-curated conference, striking a fine balance between emerging MSP trends, informative sessions, networking and of course, entertainment. Here are my top takeaways from the event: Eye-Opening Keynote Sessions DattoCon19 treated attendees to informative, one-of-a-kind keynotes and sessions. Datto CEO Tim Weller unveiled … Continued
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Let’s set the scene: You’re an on-call engineer, working for a dedicated support team. Your priorities are twofold, including, (1) speedy incident resolution and (2) satisfying clients and stakeholders. With these demands in mind, you adopt OnPage’s integration with ConnectWise. The integration streamlines the ticketing-to-alerting process, ensuring that your team achieves client service excellence. I’ll … Continued
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It’s an exciting time for the OnPage team, as we look forward to traveling to San Diego, partaking in the festivities and networking opportunities at DattoCon 2019. The conference is a three-day event, featuring over 2,600 attendees comprised of dedicated MSP and IT pros—how exciting! With the conference fast approaching, I’ll now take time to … Continued
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We had a great time in Las Vegas, attending ServiceNow’s Knowledge 2019 conference. We enjoyed everything the city has to offer, while also exploring the latest on IT workflow transformations. Though there are several valuable experiences to report on, I’ll cover just a few takeaways from Knowledge ‘19 and how it resonated with the OnPage … Continued
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OnPage is praised for its award-winning incident alert management platform, providing capabilities and integrations for IT and managed service providers (MSPs). Though known for its SSL encrypted messages, critical alerts and key integrations, OnPage is constantly adding new features to its trusted platform. To keep you up to date, I’ve highlighted four valuable OnPage features … Continued
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As the big game approaches this Sunday, I’ve been thinking about the NFL’s introduction of instant replay and how it makes the league much more enjoyable! Whether you’re rooting for the Patriots led by Tom Brady … or the Rams, you can’t deny that instant replay makes every Super Bowl much more efficient and adds … Continued
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In the IT world, if a server can fail or traffic can overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime that last short periods or can shut down the business for days. According to Gartner, the average cost of network downtime alone … Continued
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Managing alert noise from monitoring systems like SolarWinds can be tricky and failing to order the noise can cause: Alert fatigue: too many alerts waking engineers up at night will not only cause tired engineers, but also hurt your team’s effectiveness at maintaining effectiveness. Decreased MTTR: Because there are too many alerts, it will take extra … Continued
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OnPage Corp. just finished a survey of more than 100 ITOps professionals from across the United States. Our goal was to acquire a greater understanding of how well engineers in the industry are performing when it comes to critical alerting and alert management of their IT teams. We wanted to understand the antecedents of alert … Continued
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MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued
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