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Category: IT Management Tools

May 28, 2019 | by Christopher Gonzalez
OnPage at DattoCon 2019

What We’re Looking Forward to at DattoCon 2019

It’s an exciting time for the OnPage team, as we look forward to traveling to San Diego, partaking in the festivities and networking opportunities at DattoCon 2019. The conference is a three-day event, featuring over 2,600 attendees comprised of dedicated MSP and IT pros—how exciting! With the conference fast approaching, I’ll now take time to … Continued

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March 28, 2019 | by Christopher Gonzalez
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Advancing Autotask With Incident Alert Management Platforms

For MSPs, Datto’s Autotask PSA provides a powerful system, offering ticketing and project management capabilities. Though Autotask is an essential solution tool for MSPs and their teams, it becomes even better with an incident alert management platform integration. Now, if you’re curious to know how Autotask’s integration with incident alert management platforms work, you’re in … Continued

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January 17, 2019 | by Christopher Gonzalez
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Four Reasons to Use an Escalation Policy

Let’s set the scene – an IT professional just received a critical alert, notifying him of an urgent matter. Unfortunately, due to a distracting social event, this professional is completely unaware of the notification. Even worse, he receives incident alerts via email, a communication method which doesn’t have the ability to forward the alert to … Continued

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November 29, 2018 | by Shawn Lazarus
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Reduce IT downtime with incident management

In the IT world, if a server can fail or traffic can overload the network – it will. And the consequences of downtime are significant. Many IT organizations face database, hardware, and software downtime that last short periods or can shut down the business for days. According to Gartner, the average cost of network downtime alone … Continued

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June 28, 2018 | by
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6 Things You Need in an IT Incident Management Platform

Your incident management process is greatly impacted by the tools you have available. And technology is key when it comes to gaining visibility and obtaining contextual data. You need tools to send alerts when incidents arise, as well as track activity for compliance reporting purposes. Whether you’re in healthcare, information technology or work at a … Continued

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January 17, 2018 | by OnPage Corporation
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The State of Alerting in the IT Ops world

OnPage Corp. just finished a survey of more than 100 ITOps professionals from across the United States. Our goal was to acquire a greater understanding of how well engineers in the industry are performing when it comes to critical alerting and alert management of their IT teams. We wanted to understand the antecedents of alert … Continued

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June 29, 2017 | by Shawn Lazarus
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OnPage Guide To Enhancing A Ticketing System With Critical Alerting

MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued

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