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Category: IT Alerts

April 2, 2021 | by Ritika Bramhe
SOC

Strategies to Reduce Alert Fatigue in Your SOC Team

In a SOC (security operations center), alerts originating from hundreds of systems compete to get attention. What ensues is a security analyst’s battle to beat alert fatigue while effectively defending their organization from cybersecurity threats.  Alert fatigue is a major challenge faced by security operations center (SOC) teams. The stakes are even higher since they … Continued

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March 5, 2021 | by Ritika Bramhe
IT trends

IT Trends You Don’t Want to Miss

The COVID pandemic has redefined the workplace and accelerated the process of digitization for many. Organizations are migrating to systems that are flexible, distributed and resilient.   Per Gartner, IT spending will reach $3.9 trillion worldwide in 2021. IT teams will be channeling investments into enterprise software as remote work becomes essential. Systems that support remote … Continued

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March 4, 2021 | by Christopher Gonzalez
OnPage Customer Support

Using OnPage to Deliver Exceptional Customer Support

The OnPage Customer Support team consists of knowledgeable, friendly technicians that offer 24/7 assistance. Support recognizes the importance of client relationships and always aims to achieve maximum customer satisfaction. The OnPage incident management system is at the center of Support’s quality service delivery. OnPage triggers instant, critical mobile alerts to technicians whenever customer-initiated tickets are … Continued

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December 21, 2020 | by OnPage Corporation
XDR

Will XDR Change Incident Response?

Extended Detection and Response (XDR) is a new security technology that promises to change the way security organizations operate, and introduce important efficiencies to day-to-day processes. In particular, XDR is expected to have a huge impact on incident response teams. In this article, we’ll explain the basics of XDR, show how it addresses incident response … Continued

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November 6, 2020 | by Ritika Bramhe
event noise reduction

Zen Your Life With IT Event Noise Reduction

IT incident responders have been inundated with alerts since the start of the COVID-19 pandemic. These engineers must dig through their messages to collect and respond to real alerts for real critical events. This process wastes time and prolongs incident response. The objective is to focus on IT event noise reduction to recognize and resolve … Continued

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October 28, 2020 | by Ritika Bramhe
Infrastructure Monitoring

Infrastructure Monitoring With Amazon CloudWatch and OnPage Integration

Digitalization of business has transformed the world and its industries. Software that upkeep digital initiatives are no longer categorized as a support function. Rather, they are integral to every business process. Modern organizations require infrastructure monitoring tools to detect anomalies and alerting systems to automate remediation processes. Today, Amazon CloudWatch is widely used to detect … Continued

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August 5, 2020 | by Christopher Gonzalez
incident management system

Top Five Reasons Why Companies Are Choosing OnPage Over Competitors

OnPage’s intelligent incident management system is the alerting solution of choice for industry-leading organizations. Since the beginning, companies have invested in the OnPage system for its advanced capabilities, out-of-the-box integrations and unmatched 24/7 customer support.  Though we can provide a comprehensive view into OnPage’s competitive advantage, here are the top five reasons why customers continue … Continued

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July 23, 2020 | by Ritika Bramhe
on call scheduling

On-Call Scheduling: Building a Winning On-Call Schedule for Your Team

On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer … Continued

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June 15, 2020 | by Christopher Gonzalez

What Is an Alerting System? Features, Principles and Best Practices

Alerting systems centralize all IT alerts into one intuitive platform. IT alerting systems integrate with your tooling stack, and provide alert controls that help teams increase efficiency and reduce false positives.  The main functions of an IT alerting system include activating incident response, automating alerts, providing intuitive reports, and enabling quick communication between roles. To … Continued

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March 16, 2020 | by Christopher Gonzalez
Evolving IT

The Ever-Changing IT Industry

Information technology (IT) never slows to a standstill. Technological change disrupts current processes or operations, requiring organizations to make alterations to IT spending. Deviating from legacy technology to 21st century advancements isn’t an option, it’s a requirement! Through automation and powerful integrations, organizations can breathe freely.  Current State of IT: Eye-Opening Statistics Per Opsview, organizations … Continued

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