onpage logo

Category: IT Alerts

August 5, 2020 | by Christopher Gonzalez
incident management system

Top Five Reasons Why Companies Are Choosing OnPage Over Competitors

OnPage’s intelligent incident management system is the alerting solution of choice for industry-leading organizations. Since the beginning, companies have invested in the OnPage system for its advanced capabilities, out-of-the-box integrations and unmatched 24/7 customer support.  Though we can provide a comprehensive view into OnPage’s competitive advantage, here are the top five reasons why customers continue … Continued

read more
July 23, 2020 | by Ritika Bramhe
on call scheduling

On-Call Scheduling: Building a Winning On-Call Schedule for Your Team

On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer … Continued

read more
June 15, 2020 | by Christopher Gonzalez

What Is an Alerting System? Features, Principles and Best Practices

Alerting systems centralize all IT alerts into one intuitive platform. IT alerting systems integrate with your tooling stack, and provide alert controls that help teams increase efficiency and reduce false positives.  The main functions of an IT alerting system include activating incident response, automating alerts, providing intuitive reports, and enabling quick communication between roles. To … Continued

read more
March 16, 2020 | by Christopher Gonzalez
Evolving IT

The Ever-Changing IT Industry

Information technology (IT) never slows to a standstill. Technological change disrupts current processes or operations, requiring organizations to make alterations to IT spending. Deviating from legacy technology to 21st century advancements isn’t an option, it’s a requirement! Through automation and powerful integrations, organizations can breathe freely.  Current State of IT: Eye-Opening Statistics Per Opsview, organizations … Continued

read more
February 13, 2020 | by Hannah Krichmar

Importance of After-Hour Response Teams

Exceptional customer service is key in the world of IT, where something could go wrong at any given moment. This level of support equates to business retention, client satisfaction and high success rates and profits.  In this post, I’ll introduce a hypothetical scenario, where “MSP Team A” provides 24×7 after-hours support to a valuable client. Scenario: … Continued

read more
January 23, 2020 | by Gilad Maayan
How Threat Intelligence Can Improve Your Security

How Threat Intelligence Can Improve Your Security

A new cyberattack occurs roughly every 39 seconds. Each of these attacks leaves behind a variety of evidence, including IP addresses, log events and malicious files. This evidence can be incredibly valuable to security teams but only if it’s analyzed and placed in context. There is simply too much attack data from too many sources … Continued

read more
January 2, 2020 | by Christopher Gonzalez
Five IT Trends to Look Forward to in 2020

Five IT Trends to Look Forward to in 2020

New Year’s Eve marks the transition into a new decade, beginning with personal resolutions and expectations for 2020. Much is the same in the IT industry, as support teams expect to adopt trending technologies to reduce their mean time to repair (MTTR) and improve incident resolution.  This post will provide an in-depth look into five … Continued

read more
December 3, 2019 | by Christopher Gonzalez
How to run a 24x7 MSP

Revisited: How to Run a 24×7 MSP

As 2019 comes to an end, OnPage would like to re-inform MSP teams about the value and importance of offering a 24×7 support service.  Twenty-four seven support ensures that client issues are quickly resolved by an after-hours support team. Though 24×7 support is a must-have offering, MSPs must first re-work their internal workflows and policies, … Continued

read more
October 29, 2019 | by Noor Khayyat
Critical Incident

How to Manage a Critical Incident

Critical incidents don’t come with a predetermined schedule or warning. So, it’s up to your organization to have an incident response procedure in place to combat these crisis.  Don’t have one? Read below to perfect your incident response operations and adopt the right tools and procedures to fight against any critical event.  Planning Phase In … Continued

read more