Information technology service management (ITSM) tools streamline and regulate how IT services are delivered. ITSM tools include help-desk (e.g., ConnectWise Manage and ServiceNow) and monitoring software, providing smart ticketing capabilities and live system statuses, respectively. Unfortunately, Gartner Research reports that organizations tend to overbuy ITSM tools beyond their needs. For instance, organizations purchase unnecessary capabilities … Continued
Critical incidents don’t come with a predetermined schedule or warning. So, it’s up to your organization to have an incident response procedure in place to combat these crisis. Don’t have one? Read below to perfect your incident response operations and adopt the right tools and procedures to fight against any critical event. Planning Phase In … Continued
IT service alerting (ITSA) tools automate ticketing system workflows by incorporating intelligent alerts into the creation of a ticket. These capabilities don’t only enable IT support teams to consistently deliver great services, but they also improve their collaboration and productivity. That’s why in order to extract the full value from ticketing systems, teams should consider … Continued
Healthcare organizations strive to enhance patient experience, ensuring that patients receive proper treatment at the right time, every time. However, due to antiquated communication tools, such as the pager, this goal is often difficult to achieve for some healthcare providers. Today’s healthcare facilities require an advanced pager replacement solution, integrating with intelligent scheduling systems and … Continued
In the IT world, support teams race to resolve incidents, ensuring that clients and stakeholders remain satisfied. Yet, many teams struggle to meet time-to-response goals due to ineffective alerting processes, human errors and sluggish procedures. Here are four sequences, showcasing how on-call responders can enhance their operations by adopting an incident alert management platform: Workflow … Continued
OnPage has always been dedicated to providing powerful features, ensuring that healthcare practitioners streamline their communications, operations and workflows. Today, OnPage is taking another step forward with its latest release, offering new capabilities and features built for today’s healthcare organizations. I’ll now highlight some on the latest and greatest additions to OnPage’s clinical communications and … Continued
If you’re an IT professional who has followed our blog, you’re familiar with OnPage and ServiceNow’s integration and their shared commitment to ensuring that critical alerts are never missed. But, did you know that OnPage and ServiceNow just took this powerful integration to the next level? The latest release of the integration provides significant enhancements. … Continued
OnPage is praised for its award-winning incident alert management platform, providing capabilities and integrations for IT and managed service providers (MSPs). Though known for its SSL encrypted messages, critical alerts and key integrations, OnPage is constantly adding new features to its trusted platform. To keep you up to date, I’ve highlighted four valuable OnPage features … Continued
Without workflow in healthcare, data is just a bottleneck In the weeks leading up to HIMSS I have been trying to get a pulse on the themes that will be driving the conversation at the Conference. One of the themes I have heard discussed at length is the concept of improving workflow in healthcare. Workflow … Continued
The Great Wall of China began construction in 7 B.C. to protect the Chinese kingdom from Eurasian warriors. Chinese soldiers would marshal forces to protect the Great Wall from enemy attack by using smoke signals to send alerts from tower to tower. This method of alerting enabled messages to be sent to garrisons hundreds of miles … Continued
