The patient-centered care (PCC) model enhances the way providers interact with patients during the care delivery process. Clinicians that show compassion and empathy toward patients are more likely to achieve meaningful, positive doctor-patient relationships. Indeed, care teams that prioritize PCC have a proven approach to improving patient satisfaction and increasing patient retention. Though healthcare organizations … Continued
On-call scheduling software modernizes the way healthcare administrators assign responsibilities to care team members. The software helps create an equitable workforce among care teams and eliminates manual errors during the on-call scheduling process. Administrators can set up digital schedules to contact the right clinicians at the right time. This ensures that on-call providers quickly resolve … Continued
Effective healthcare communication requires proper software and processes to ensure that the right person receives timely messages. Unfortunately, Divisions of Family Practice (DoFP), a large community-based network of physicians located in British Columbia, Canada, relied on a third-party answering service to connect long-term care facilities (LTCFs) with on-call providers. This ineffective communication process resulted in … Continued
The OnPage clinical communication and collaboration (CC&C) system is universally adopted by midwifery care communities across the United States and Canada. OnPage is proud to provide a real-time, secure collaboration platform that allows midwives to improve patient experience. This article examines the continued widespread adoption and implementation of OnPage’s industry-leading CC&C system by midwifery care … Continued
The Department of Health and Human Services’ Office for Civil Rights (OCR) conducts periodic audits to verify that covered entities (CEs) and their business associates (BAs) are complying with HIPAA regulations. This article will discuss the steps organizations can take to ensure they pass a HIPAA compliance audit by having the proper data privacy and … Continued
Healthcare institutions are increasingly implementing clinical communication and collaboration (CC&C) platforms to improve the productivity of care teams. Automated CC&C platforms perfect care orchestration plans to ensure providers have the means to satisfy the ever-changing needs of patients. Key features of CC&C platforms include real-time, secure mobile messaging and alerting; digital, intelligent on-call schedules; time-stamped … Continued
Medical practitioners must move beyond their own expertise to make informed patient care decisions. This can be achieved by normalizing team collaboration, encouraging providers to access information gathered by other specialists along the patient’s continuum of care. However, healthcare is plagued with fragmented communication due to archaic technology. There is also a lack of accountability … Continued
Organizations require a well-crafted clinical communication plan to streamline workflows across care teams. The communication plan must include processes, hardware and software that improves how providers perform. An effective communication plan eliminates barriers across departments and ensures that all providers are informed of patient-related incidents. High-level healthcare administrators are responsible for designing, managing and launching … Continued
Gartner’s latest “Quick Answer” report discusses how clinical communication and collaboration (CC&C) systems can enhance pandemic-related provider and patient engagement. Modern healthcare delivery organizations (HDO) invest in CC&C solutions to simplify communication among care teams consisting of physicians, nurses and critical support personnel. The OnPage team is pleased to be recognized as a vendor in … Continued
Maximum patient satisfaction is achieved through an organization’s ability to provide effective and timely care. Healthcare staff realize that poor clinical care leads to dissatisfaction, frustration and ultimately, patient churn. To reduce patient churn, hospitals must focus on what matters the most—effective care team communication, collaboration and decision making. Patient loyalty and positive word of … Continued
