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Category: Blog Post

February 20, 2019 | by Paula Crerar
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Cybersecurity and Interoperability are Dominant Themes at HIMSS 2019

Another HIMSS show is in the books and the impact this year was tremendous, especially in terms of discussions and announcements. Presentation topics varied from artificial intelligence to supply chain management to telemedicine and beyond, but interoperability and cybersecurity were either main themes or cropped up in discussions throughout the event. Here are some highlights … Continued

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June 28, 2018 | by
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6 Things You Need in an IT Incident Management Platform

Your incident management process is greatly impacted by the tools you have available. And technology is key when it comes to gaining visibility and obtaining contextual data. You need tools to send alerts when incidents arise, as well as track activity for compliance reporting purposes. Whether you’re in healthcare, information technology or work at a … Continued

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December 12, 2016 | by OnPage Corporation
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OnPage: Escalation Policy and Failover

OnPage has a zero tolerance policy when it comes to undelivered messages and alerts, which is why we added Failover Redundancy to our critical alerting platform. Failover Redundancy is, simply put, a part of our Escalation Policy. What is the OnPage Escalation Policy? An Escalation Policy makes sure that if an incident is not acknowledged … Continued

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December 12, 2016 | by OnPage Corporation
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6 steps to IT alerting best practices

Not all alerts are created equal Even though most IT teams have adopted IT alerting practices, they are often far from monitoring and alerting best practices. It’s not enough to just have an alerting tool. Like a monitoring tool, if left uncalibrated, alerts will simply produce a sea of noisy data. Instead, teams should calibrate … Continued

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December 7, 2016 | by OnPage Corporation
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OnPage on call scheduler

How to use the on call scheduler and gain some free time OnPage users with access to the web-based console have an intuitive, flexible and easy-to-use on call scheduler that is able to handle the most complex employee, team and group calendar configurations. With OnPage’s GOLD Package, you have the ability to use the on … Continued

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December 5, 2016 | by OnPage Corporation
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Why you’ve got IT Monitoring and IT Alerting All Wrong

IT alerting and IT monitoring are not what they used to be. In years past, software releases were scheduled a few times per year. Often, one monitoring tool would review the infrastructure and would catch and spit out alerts. Sorry, but those days are gone. Nowadays, start-ups use containers and microservices, continuous integration and delivery. … Continued

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November 30, 2016 | by OnPage Corporation
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Fight Alert Fatigue

How to Win the Alert Fatigue Battle IT engineers and DevOps teams cannot help but experience alert fatigue when they receive after-hour alerts lacking context or relevance. Messages come in, for example, telling the engineer on-call that disk space is used up. Does this mean 60% used up or 100% used up? Or an after-hours … Continued

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November 30, 2016 | by OnPage Corporation
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OnPage: The perfect companion for IT monitoring tools

Advanced Network Products (ANP) is a Philadelphia-based MSP specializing in services such as WAN, LAN, desktop and server management and support. ANP uses OnPage to manage issues such as downed services, security or connectivity. Business Situation ANP needed to implement a better incident management solution to handle critical incidents. Tickets created in IT monitoring tools … Continued

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November 30, 2016 | by OnPage Corporation
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OnPage: The perfect companion for managed service provider software

Cygnus Systems, Inc. is a leader in IT business support for Southeastern Michigan. The company specializes in providing its clients with support services to maintain their IT solutions, phone systems and cloud services. Before Cygnus switched to OnPage they used an answering service to handle critical alerts. Business Problem When critical alerts occurred, Cygnus Systems … Continued

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