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Category: alerting

December 26, 2019 | by Christopher Gonzalez
Gartner

Gartner Publishes New Report: Six Smart Steps to ITSM Tools

Information technology service management (ITSM) tools streamline and regulate how IT services are delivered. ITSM tools include help-desk (e.g., ConnectWise Manage and ServiceNow) and monitoring software, providing smart ticketing capabilities and live system statuses, respectively.  Unfortunately, Gartner Research reports that organizations tend to overbuy ITSM tools beyond their needs. For instance, organizations purchase unnecessary capabilities … Continued

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December 3, 2019 | by Christopher Gonzalez
How to run a 24x7 MSP

Revisited: How to Run a 24×7 MSP

As 2019 comes to an end, OnPage would like to re-inform MSP teams about the value and importance of offering a 24×7 support service.  Twenty-four seven support ensures that client issues are quickly resolved by an after-hours support team. Though 24×7 support is a must-have offering, MSPs must first re-work their internal workflows and policies, … Continued

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July 10, 2019 | by Christopher Gonzalez
Four intelligent alerting workflows

Four Intelligent Alerting Workflows for Faster Incident Resolution

In the IT world, support teams race to resolve incidents, ensuring that clients and stakeholders remain satisfied. Yet, many teams struggle to meet time-to-response goals due to ineffective alerting processes, human errors and sluggish procedures.  Here are four sequences, showcasing how on-call responders can enhance their operations by adopting an incident alert management platform:  Workflow … Continued

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June 18, 2019 | by Christopher Gonzalez
OnPage and ConnectWise workflows

OnPage and ConnectWise: Incident Alert Management Workflows

Let’s set the scene: You’re an on-call engineer, working for a dedicated support team. Your priorities are twofold, including, (1) speedy incident resolution and (2) satisfying clients and stakeholders. With these demands in mind, you adopt OnPage’s integration with ConnectWise. The integration streamlines the ticketing-to-alerting process, ensuring that your team achieves client service excellence. I’ll … Continued

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April 17, 2019 | by Christopher Gonzalez
SKINNY HERO TEMPLATE servicenow

OnPage’s New Integration With ServiceNow

If you’re an IT professional who has followed our blog, you’re familiar with OnPage and ServiceNow’s integration and their shared commitment to ensuring that critical alerts are never missed. But, did you know that OnPage and ServiceNow just took this powerful integration to the next level? The latest release of the integration provides significant enhancements. … Continued

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April 11, 2019 | by Christopher Gonzalez
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Mass Notifications for the Education Industry

Ever have this experience? After a miserable commute in stormy weather, you get to your college campus only to find out that it’s been closed for a snow day. Fortunately, this no longer has to be an issue! Mass notification tools enable academic institutions to send timely and urgent notifications to their faculty members or … Continued

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March 28, 2019 | by Christopher Gonzalez
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Advancing Autotask With Incident Alert Management Platforms

For MSPs, Datto’s Autotask PSA provides a powerful system, offering ticketing and project management capabilities. Though Autotask is an essential solution tool for MSPs and their teams, it becomes even better with an incident alert management platform integration. Now, if you’re curious to know how Autotask’s integration with incident alert management platforms work, you’re in … Continued

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January 17, 2019 | by Christopher Gonzalez
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Four Reasons to Use an Escalation Policy

Let’s set the scene – an IT professional just received a critical alert, notifying him of an urgent matter. Unfortunately, due to a distracting social event, this professional is completely unaware of the notification. Even worse, he receives incident alerts via email, a communication method which doesn’t have the ability to forward the alert to … Continued

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November 8, 2018 | by Shawn Lazarus
workflow new blog 1

Improving Hospital Workflow with OnPage Alerting

At many points in a hospital’s functioning, workflow touches the outcome. The problem facing much of healthcare though is that the established workflow for alerting and messaging physicians is broken. What are ways for improving scheduling doctors? What are the potential impacts from improvement? Improving hospital workflow is hindered due to poor on call scheduling Scheduling … Continued

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