Judit Sharon, CEO and founder of OnPage Corporation, sits down with Healthcare Innovation to discuss how advanced, effective clinical communication systems help teams achieve ultimate patient satisfaction. How has the landscape around time-sensitive communications between and among clinicians and others in patient care delivery, evolved in the past few years? Sharon: “For decades, care teams … Continued
The Centers for Medicare & Medicaid Services (CMS) scrutinizes hospital readmission rates across the U.S. each year, and it levies financial penalties on organizations that overshoot acceptable hospital readmission rates. As healthcare systems across the country embark on a journey to introduce patient-centric models to their organizations, they must align their resources with ever-changing regulations … Continued
What is Patient-Centered Care? The patient-centered care (PCC) model enhances the way providers interact with patients during the care delivery process. Clinicians that show compassion and empathy toward patients are more likely to achieve meaningful, positive doctor-patient relationships. Indeed, care teams that prioritize PCC have a proven approach to improving patient satisfaction and increasing patient … Continued
If you’ve been following the U.K. healthcare landscape, you would know that the country has been considering replacing pagers for the longest time. This may soon materialize, partly accelerated by the challenges that doctors are facing during the COVID-19 pandemic. The pager replacement initiative not only signifies a pivotal shift from the aging infrastructure, but it … Continued
Gartner Research provides insight into the healthcare industry, recommending robust clinical communication and collaboration (CC&C) solutions or technologies. OnPage is mentioned in Gartner’s latest CC&C guide, recognizing the organization for its digital scheduler, audit trails, automated alerts and live call routing capabilities. At its core, Gartner recommends OnPage to organizations looking to streamline clinical workflows … Continued
There’s a solid rationale behind replacing antiquated technology, as they fail to keep pace with how the healthcare environment is evolving. One such invention is the good, old pager. Recently, the U.K.’s National Health Service Trust (NHS) was on the radar when the organization’s sensitive medical data was hacked by an individual in North London. … Continued
Critical incidents don’t come with a predetermined schedule or warning. So, it’s up to your organization to have an incident response procedure in place to combat these crisis. Don’t have one? Read below to perfect your incident response operations and adopt the right tools and procedures to fight against any critical event. Planning Phase In … Continued
It’s no secret that we, at OnPage, are passionate about healthcare and the clinical professionals that make the industry go ‘round. It’s through our appetite for this industry, which lead us to publish several, interesting blogs about healthcare and its related topics in 2018. It’s been a successful year and we look forward to 2019, … Continued
On-call management’s long tail At its best, on-call management in healthcare can be labeled as inefficient. Yet, on-call has a long tail. Poor communication starts with poor on-call hygiene which hinders subsequent communications. Physicians, nurses and other caregivers do not spend enough time communicating about the patient’s needs because they have difficulty reaching other clinicians and … Continued
Boston hospitals are known worldwide for the high quality of medical care they deliver to patients from Boston as well as those coming in for treatment from abroad. The following case study details the specific alerting and paging needs of the doctors in the internal medicine department at one of these hospitals. This hospital … Continued
