Tag: MSP

July 27, 2017 | by Shawn Lazarus

OnPage + ConnectWise Manage Integration 2.0

OnPage announced its collaboration with ConnectWise in 2015. Since that time, has seen its MSP customers flock to the integration to solve many of their Incident management needs. Today, OnPage leverages the robust capabilities of the ConnectWise API to allow its users seamless access to OnPage from within the ConnectWise interface. Not only can IT … Continued

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July 14, 2017 | by Shawn Lazarus

OnPage guide to stakeholder management for MSPs

How do you handle your clients as an MSP? Your clients are your stakeholders and they are the ones on edge whenever a crisis happens in their fort. They look at MSPs to fix their burning issues and so it’s very important to manage their exceptions. Stakeholder management enables MSPs to not only think about … Continued

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June 8, 2017 | by Shawn Lazarus

OnPage Trend Report: 5 MSP Productivity Strategies

Ask any MSP and they will tell you that maintaining and solving IT issues for their clients lends itself to busyness. However, studies show that being busy doesn’t always mean being productive. Being busy just means …. In fact, a recent study found that the U.S. economy suffers a nearly $1.3 trillion productivity loss each … Continued

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May 24, 2017 | by Shawn Lazarus

OnPage Trend Report: The Perfect MSP Toolkit

Working in the managed services industry has probably left you with an impressive collection of tools filling up your “toolkit”. But if you have more tools than clients then it’s time for a review of the tools you need and the tools that add dead weight to your MSP toolkit. We asked our MSP customer base … Continued

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May 10, 2017 | by Shawn Lazarus

The Incident Management Guide for MSPs

MSP service desks primarily work with tickets to ensure effective incident management.  For example, if a service interruption occurs for an MSP’s client, a service ticket is created. Managing incidents for multiple accounts, however, is a challenge for MSPs. As such, MSPs need an incident management system to handle IT incidents from different clients under … Continued

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May 3, 2017 | by Shawn Lazarus

The ConnectWise Incident Response Guide

The ConnectWise Incident Response Guide A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have … Continued

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April 27, 2017 | by Shawn Lazarus

How to provide 24×7 support with ConnectWise

If you’re an MSP and you’re not providing 24x7x365 IT support, you’re cheating your clients out of services they really need to keep their businesses afloat and stay productive. – Jaq Baldwin for MSP Blog It might be seen as overkill, but you can’t live without it either. As soon as you remove after-hours service … Continued

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