Tag: IT ALERT

June 29, 2017 | by Shawn Lazarus

OnPage Guide To Enhancing A Ticketing System With Critical Alerting

MSPs have the challenging job of handling difficult customers and alerts with insufficient information. However their performance is measured by how effectively they manage tickets, customers and meet SLAs. Clearly, ticketing plays an important role in the day to day activities of MSPs and IT Professionals. However, despite this importance, IT teams are often unable … Continued

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June 22, 2017 | by Shawn Lazarus

The OnPage Guide to IT Service Management

IT service management (ITSM) refers to the entirety of activities, processes and supporting procedures taken on by IT teams. These activities are performed by teams in order to plan, design, deliver, operate and control the information technology (IT) services offered to customers. In other words ITSM is the management of end to end IT services … Continued

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February 5, 2015 | by Orlee Berlove

OnPage Brings Relief To A World Drowning In Alert Fatigue

Onset Technology, creator of OnPage®, announced the release of its new and improved system which combines prioritized messaging and casual messaging in one secure application.  OnPage addresses the need for time-sensitive messages to rise above the chatter by uniting Pager-Like alerting capabilities with conversationally rich casual messaging — all wrapped in a security layer. The OnPage application, as … Continued

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