Blog

June 22, 2017 | by OnPage

The OnPage Guide to IT Service Management

IT service management (ITSM) refers to the entirety of activities, processes and supporting procedures taken on by IT teams. These activities are performed by teams in order to plan, design, deliver, operate and control the information technology (IT) services offered to customers. In other words ITSM is the management of end to end IT services … Continued

read more
June 22, 2017 | by OnPage

The OnPage Guide to Managed Security as a Service

How MSPs can help clients manage  security as a service On May 12th, an unknown hostile actor wreaked havoc on the British government’s National Health Service, FedEx, Telefonica and Deutsche Bahn with its WannaCry worm. While the attack was eventually disarmed, it was not before it crippled institutions in Europe and Asia. The scary part … Continued

read more
June 21, 2017 | by OnPage

3 Reasons to embrace secure messaging for nurses

Smartphones are essential to effective and secure messaging for nurses in a hospital setting. While both doctors and nurses typically have access to a smartphone, doctors and nurses differ significantly in their use of the device. In part, this is because nurses have long been seen as an under-appreciated market for mobile health technology and one … Continued

read more
June 14, 2017 | by OnPage

OnPage’s plan to hack IT post mortem reporting

Blameless post-mortems allow us to examine mistakes in a way that focuses on the situational aspects of a failure’s mechanism and the decision-making process of individuals proximate to the failure. – The DevOps Handbook  The engineers at Google describe post mortem reporting as a “written record of an incident, its impact, the actions taken to … Continued

read more
June 14, 2017 | by OnPage

OnPage Whitepaper: 8 HIPAA Compliant Text Messaging Myths Dispelled

In 2016, almost 85%  of physicians and hospital personnel reported that they brought their personal smartphones to work. At the same time, Accellion also reported that 68% of healthcare security breaches were due to the loss or theft of personal mobile devices or files. These two statistics have led some healthcare institutions to conclude that … Continued

read more
June 14, 2017 | by OnPage

OnPage Guide: How To Handle After Hours Support For MSPs

While after-hours support might be seen as overkill, you can’t live without it either. As soon as you remove it from your quote, you increase the chance of losing the deal. As such, after-hours service is a fact of life for most MSPs. While not the most pleasant aspect of the job, there are ways to … Continued

read more
June 8, 2017 | by OnPage

Vital communications during a cyberattack

Crises communications for the cybersecurity age Preparing for a cyberattack has unfortunately become the sort of eventuality every CISO and IT need to prepare for. While it is not something anyone wants to do, it is becoming necessary because it is no longer “if” your system will suffer attack, but “when.” But imagine if IT … Continued

read more
June 8, 2017 | by OnPage

OnPage Trend Report: 5 MSP Productivity Strategies

Ask any MSP and they will tell you that maintaining and solving IT issues for their clients lends itself to busyness. However, studies show that being busy doesn’t always mean being productive. Being busy just means …. In fact, a recent study found that the U.S. economy suffers a nearly $1.3 trillion productivity loss each … Continued

read more
June 7, 2017 | by OnPage

OnPage’s guide to ensure secure doctor patient communication

Since 2008, the data gathered from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has enabled hospital facilities to have a standard set of measures for reporting the overall level of patient satisfaction.  The importance of tracking and understanding patient satisfaction should not be minimized as it is highly correlated with desired outcomes such … Continued

read more
June 7, 2017 | by OnPage

WannaCry highlights need for secure healthcare communications

HCIC fails on ensuring persistent communications According to a report in Healthcare Informatics, the biggest concern facing CIOs is their data being compromised. In the wake of the WannaCry worm, this is hardly surprising. When the WannaCry worm hit the UK’s national health service, many of the country’s hospitals were unable to perform routine visits … Continued

read more
Page 1 of 3012345...102030...Last »
Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now

×