Blog

May 22, 2017 | by OnPage

At LiveWorx 2017, OnPage-ThingWorx Integration Gets Highlighted

By the year 2020, there will be over 50 billion devices connected to the internet on this planet. Devices ranging from healthcare to manufacturing will become obsolete if they cannot connect to other platforms in the field. Yet how can companies who desire to be part of the IoT revolution jump onto the connected bandwagon … Continued

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May 18, 2017 | by OnPage

The OnPage Guide to Mastering Escalation Management

Escalation for better communication While effective communication can be challenging in the best of circumstances, it can be especially trying when an internal or external customer is facing an issue. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on … Continued

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May 17, 2017 | by OnPage

Moving from break-fix to managed services

MSP’s Guide To Happy Customers An MSPs’ ability to work effectively at their job depends on their technical expertise. However, their ability to ensure customer satisfaction is what will maintain current clients and win over future ones. Clearly, a successful MSP is more than just technical expertise. So, given this reality, MSPs need to be … Continued

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May 16, 2017 | by OnPage

Smart Doctors Use Smartphones

Why BYOD in healthcare is important Technology is ever-changing but in healthcare, the adoption of new technologies is often slow. One good example is demonstrated by healthcare’s use of smartphones over pagers. Eight years ago, only half of doctors used smartphones for work.Today, that number has grown to a healthy 84% which while more robust … Continued

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May 11, 2017 | by OnPage

The 3 Ways to Improve IT Incident Management

The IT Incident Management Manifesto Effective IT incident management is concerned with deviations from, and threats to, the standard operation of services. During the course of time, even the best IT of department will experience incidents. How IT reacts to incidents is a key driver of  MTTR (mean time to repair) as well as customer … Continued

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May 10, 2017 | by OnPage

The Incident Management Guide for MSPs

MSP service desks primarily work with tickets to ensure effective incident management.  For example, if a service interruption occurs for an MSP’s client, a service ticket is created. Managing incidents for multiple accounts, however, is a challenge for MSPs. As such, MSPs need an incident management system to handle IT incidents from different clients under … Continued

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May 9, 2017 | by OnPage

How to solve healthcare’s on-call management problem

On-call management’s long tail At its best, on-call management in healthcare can be labeled as inefficient. Yet on-call has a long tail. Poor communication starts with poor on-call hygiene which hinders subsequent communications. Physicians, nurses and other caregivers do not spend enough time communicating about the patient’s needs because they have difficulty reaching other clinicians and … Continued

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May 4, 2017 | by OnPage

Improve IT alert management

Reduce IT alert noise and improve productivity In IT Ops, monitors send alerts when thresholds are passed. Unfortunately, these thresholds are responsible for much of the excessive noise. In fact, organizations waste an average of $1.27 million every year responding to the noise of false alerts. Today, it’s no longer enough to simply get alerts. Ops teams … Continued

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May 3, 2017 | by OnPage

The ConnectWise Incident Response Guide

The ConnectWise Incident Response Guide A new survey of 2,400 IT and security professionals conducted by The Ponemon Institute on behalf of IBM finds 66 percent of respondents say their organization is not prepared to recover from cyberattacks. A growing trend is to let MSPs handle cyberattacks and other critical incidents. Those with experience have … Continued

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May 2, 2017 | by OnPage

Pager inefficiencies cost hospitals millions

Do you know how pager inefficiencies impact your hospital ? Pager use by physicians reached its zenith in 1994. While pager use has dropped in the ensuing 23 years, cellphone use by physicians has becomes near ubiquitous with recent findings showing that 91% of physicians owned a smartphone and 88% used their mobile devices frequently in the … Continued

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