Author: Orlee Berlove

October 18, 2017 | by Orlee Berlove

How to Grow Your MSP

As an MSP, you understand your customers’ business challenges. However, to grow your MSP, you need to turn this understanding into profit. By realizing that customers need someone to own the responsibility for their IT infrastructure, cloud and alerting, MSPs can go quite far.  But how can MSPs turn this understanding into a way to … Continued

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October 11, 2017 | by Orlee Berlove

Empower your NOC team

Three Ways to Empower NOC Team According to some sources, up to 80% of IT issues can be resolved by your NOC team. Your NOC is the company’s first line of defense against outages and IT irregularities. For most IT teams, the Network Operations Centers (NOC) support the computer network and infrastructure with the goal of maintaining … Continued

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September 26, 2017 | by Orlee Berlove

5 Ways to Secure Texting for Physicians

When healthcare security executives were asked what issues keep them awake at night, survey respondents in a Forrester Research study most often cited the misuse of personally identifiable patient information (86 percent). This fear makes sense given that most hospitals still rely on pagers and insecure communication formats like Facebook and GChat.  These formats do … Continued

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September 20, 2017 | by Orlee Berlove

The OnPage Guide to Mastering Escalation Management

Escalation for better communication While effective communication can be challenging in the best of circumstances, it can be especially trying when an internal or external customer is facing an issue. The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on … Continued

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September 15, 2017 | by Orlee Berlove

OnPage On the Road

Where in the world is OnPage? It feels like we’re part of the chorus in a Willy Nelson song these days since we’re On the road again so many times over the upcoming weeks. Unfortunately, we won’t have a funky VW bus to ferry us about. We’ve traded the bus in for airline tickets and … Continued

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September 14, 2017 | by Orlee Berlove

IT outage communications

Are you prepared for an IT Outage? In the past 4 weeks, the southern United States has experienced significant damage from the ravages of hurricane Harvey and Irma. These natural disasters are freakish and unexpected but unfortunately they are not uncommon. Even at less intensity such as a tropical storm, the results can take the … Continued

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September 8, 2017 | by Orlee Berlove

SLAs and ITOps Modernization

How to modernize SLAs and ITOps  “Tell me how you will measure me and I will tell you how I will behave.” Dr. Eliyahu Goldrat – The Goal Digital transformation will come from increased investments in technology. But, at the same time, it will also come from increased scrutiny and commitment to quality of the … Continued

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August 31, 2017 | by Orlee Berlove

SaaS: The New MSP Paradigm

SaaS for MSPs SaaS for MSPs? Oftentimes, SaaS and MSPs are presented as competing solutions. Should an end user adopt a solution where they implement and manage multiple cloud-based softwares on their own? Should the company hire an MSP to manage their multiple SaaS deployments to maintain updates and integrations? In reality though, SaaS management … Continued

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